7.3 Chatbots

In this section, we’ll detail out all the processes involved in deploying an FAQ chatbot, from NLU data creation to server deployment and channel integrations. In this section, we present RASA as the chatbot framework and walk through a tutorial based on a FAQ chatbot for building climate resilience. Later in the chapter, you can find specific instructions to integrate your chatbot into various communication channels, tips on optimizing your NLU data and continous evaluation methodologies.