1. Introduction
Language AI for social impact - a Playbook on how to use language technology for community engagement.
Last updated
Language AI for social impact - a Playbook on how to use language technology for community engagement.
Last updated
How can CLEAR Global help?
CLEAR Global’s mission is to help people get vital information and be heard, whatever language they speak. We help our partner organizations to listen to the communities they work with and communicate with them effectively. Our tech-focused work helps organizations to find use cases where language technology could help to get users more actively engaged and scale up communications efforts. We develop language AI solutions such as chatbots, machine translation, and speech solutions for low-resource languages. These are languages that don’t have enough data to create such language solutions. CLEAR Global’s user experience (UX) team can help with user research and UX design, and advise on human-centered design to tech interventions. Our Language Services team can translate messages and documents into local languages, help with audio translations and pictures, train staff and volunteers, and advise on two-way communication. We also work with partners to field test and revise materials so they are easier to understand and have more impact. This work is backed up by research and language mapping and by assessing the communication needs of target populations.
For more information visit our website or contact us at [email protected].
Chapter 1 Overview: In this chapter, we introduce CLEAR Global, an organization that aims to make communication across languages more effective. CLEAR Global focuses on developing language AI solutions. These include chatbots, machine translation, and speech solutions. Our main focus is on low-resource languages.
This playbook is a guide for program and technology partners and aims to help them understand and make use of language technology. It looks at various key objectives:
learning about language technology
understanding relevant terms
choosing use cases that will have an impact
making communication better and helping people to work together well
managing data effectively using language technology
making use of chatbots and machine translation.
The playbook focuses on practical application through real-world examples and aims to get partners to learn together. In the “Acknowledgments” section, we thank the various people who have helped with the “4 Billion Conversations” project. We highlight the work of Natural Language Processing (NLP) researchers and partner organizations. Overall, the playbook serves as a helpful and broad resource. It should help people to use language technology to improve communication and get people in their community more actively engaged. Welcome to the Playbook for Language Technology!
This playbook aims to help you understand, develop, and use language technology effectively. You may have little or no knowledge of this technology and maybe just starting to learn about it. Or you may have already used language technology in your work. Whatever the case, this playbook will be your go-to resource. It will help you understand, make use of, and maximize the potential of language technology.
This playbook is a key resource for program and technology partners. It will help you to understand how to use and develop language technology and give you plenty of practical guidance. The focus is on low-resource and minority languages. The digital world is expanding, and language technology can help bridge gaps in communication and give people better access to information. But the major languages are dominant and this is a problem. We have written this playbook to help organizations build and make use of language technology solutions for low-resource languages. We also want to help organizations find use cases that will have an impact and work with their communities, partners, and supporters to set up successful language technology projects.